Refund Policy

1. Payment Commitment

When you book a service on Easinow, your payment is a commitment to reserve your provider's time slot. Payments are non-refundable by default.

2. Cancellation by Customer

If you cancel a booking, the payment is non-refundable as it represents a commitment to the provider's reserved time. If you believe there are exceptional circumstances, please contact our support team.

3. Cancellation by Provider

If a service provider cancels your booking, our admin team will review the situation and determine if a refund is warranted. Approved refunds will be processed within 5-7 business days.

4. Service Quality Issues

If you experience issues with service quality, you can raise a complaint through the app. Our team will review your case and may issue a refund at their discretion.

5. Processing Time

Approved refunds are processed within 5-7 business days. The refund will be credited to your original payment method.